加入我们 · Career
工作地点LOCATION：Europe, Australia, America
- Reginal Technical Support Manager;
- Reginal/Country Sales Manager;
- HQ Service Manager.
跨职能沟通联系KEY CONTACTS：Sales, Marketing, Product Manager, Service, R&D
主要工作职责MAIN PURPOSE AND KEY RESPONSIBILITIES：
- Responsible for technical support and service of overseas market.
- You will be working with a team of experts in their field who have a track record of developing markets and achieving year on year sales targets.
- You will be a key contributor to achieving our goals in your region by being a technical expert in our portfolio of solar photovoltaic inverters, energy storage systems and EV chargers.
- In a customer facing role you will establish, and develop strong and synergistical relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network.
- In collaboration with the sales director and sales team, you will maintain customer relationships, develop and strengthen their loyalty and gain their trust by providing a high quality of technical support that provides unique value to the customer.
- You will hold customer trainings face-to-face and online, create and manage local technical documentation, establish a knowledge data base, and represent Solplanet at exhibitions and trade fairs.
- You will support the local sales team and customers with all technical questions relating to inverters and also with PV plant design.
- With your technical knowledge and your understanding of the competitive landscape you will proactively provide input to Solplanet´s roadmap of new product developments in collaboration with our Head of International Business Strategy.
- You will assist our customers with after-sales related topics where you will work closely with Solplanet´s service team and service partners in reginal market.
- You will be the frontline contact window for customers through phone call in native language, respond to inquires and failures, provide solution to customers.
- Upon need, you will compile technical files, make technical videos in local language.
主要能力素质KEY RESULT AREAS AND CHARACTERISTICS：
- Self-motivated and performance driven;
- Excellent interpersonal and communication skills;
- “Start-up” and “Hands-on” mindset;
- Can-do attitude and hands-on mindset;
- Proactive, dynamic and customer oriented.
相关经验和资质要求RELEVANT EXPERIENCE AND QUALIFICATIONS：
- 学历EDUCATION：A technical background with a bachelor’s degree from a University or Technical College, preferably in Electrical, Renewable, Photovoltaic Engineering or similar.
- 语言LANGUAGE：Native language (Swedish or Danish) is a must; Business fluent in English.
- 知识&了解范围KNOWLEAGE：Knowledge of the technical requirements for PV, energy storage systems, EV Chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements.
- 工作经验EXPERIENCES：Prior work experience in a PV related industry is not necessary but will be an advantage.
- 其他OTHER：Good ability in speech and presentation. Skillful in office software and engineering software such as PVsyst, PVsol, AutoCAD, etc.